home
Quality Implant Prosthetic Components

Order and Delivery:

Next day shipping is a flat rate of $15 CAD.


Rush shipping options:

  • Purolator 10:30am delivery is $25.00 CAD
  • Purolator 9:00am delivery is $35.00 CAD


Terms of Payment:

All orders are shipped when paid for. Please provide your credit card details when ordering.


Right of Return, effective from date of invoice:

  • Within 6 weeks
  • Products must be in perfect condition and not be used, package must be un-opened
  • A 10% re-stocking charge will apply to all returned parts
  • Restocking fee is waived when parts are exchanged for other Abutment Direct products
  • We do not offer credit card refunds on returned products. You will receive an in-store credit for returns
  • Abutment Direct does not accept returned products without carriage paid



medentika

Medentika Prosthetics Warranty

Beginning May 1, 2012 Medentika will provide a 30 year guarantee on Medentika prosthetic products.

Within our general terms of sale and warranty we ensure the the perfect quality of our products. Due to our high production standards we can offer you a 30 year warranty on our prosthetic components.

We offer a warranty on our Medentika components according to the guarantee conditions . The warranty includes all material and manufacturing defects which may occur within the 30 year guarantee period. We only provide warranty for our contracting/purchasing partners (Dentists, Dental Hospitals, Dental Laboratories). Any other persons besides those mentioned cannot lay claims to the warranty. It is not possible to assign or transfer the warranty claims.


COMPATIBLE DENTAL IMPLANTS WARRANTY

Medentika products offer German precision at a fair price. In an effort to discourage dental professionals from receiving significant cost savings, many dental implant companies threaten to void their product warranties if competitor’s abutments are used with their dental implants. Medentika will match the product warranty for any compatible dental implant company for which our products are compatible.


GUARANTEE CONDITIONS

From May 1, 2012 we provide a guarantee on our original Medentika prosthetics (herein referred to as “our products”), and additionally a guarantee on implants of other implant manufacturers combined with our products as follows:

  • The Guarantee period for our products is 30 years from delivery.
  • We Guarantee the replacement of our products without additional costs if they reveal material or manufacturing defects or they do not comply with our quality standards.
  • We guarantee the reimbursement of proven material costs for a replacement implant if the original implant manufacturer refuses to honour its guarantee because the implant was combined with our product.
  • No new guarantee or extension of the guarantee is linked with guarantee performance.
  • Case documentation including Preoperative, post treatment and follow up Xray of implant and implant combined with our product, sterilized implant and our prosthetic component, treatment notes, proof of purchase must be provided within 3 months of failure for our dental consultant.


NO GUARANTEE SHALL BE GRANTED:

  • In the case of immediate restorations or temporary abutments
  • Castable plastic to plastic abutments are excluded from warranty
  • Temporary abutments excluded from warranty
  • For the damage of our products or its combined implant due to external trauma such as accidents or comparable events
  • For failure of the implants of other manufacturers such as material or manufacturing faults
  • For failure of our products or manufacturer’s implants due to not following accepted Dental Implant treatment guidelines or contraindications including but not exclusive to alcoholism, diabetes, drug addiction, smoking, poor oral hygiene, peri-implantitis etc.
  • For further claims and consequential damages such as costs or costs of clinical and/or dental treatment.
  • Inappropriate structural alternations to our products


This voluntary guarantee is supplementary to the guarantee rights defined by law and the product liability and doesn’t affect these. In addition, our general terms and conditions of sale shall apply. The assignment of rights from this guarantee requires our consent.